Depending on your subscription tier you will have several admin accounts available to you. This is useful if you'll have someone in your company helping you run programming. If you need to adjust participant roles in MoveSpring, you can do so via the MoveSpring Admin Center.
Please note: only the Account Owner has the ability to add or remove admin access. If you are not the account owner you will not be able to use this feature.
You'll first need to navigate to the admin center and log into your MoveSpring account. Then click "Manage Account" as shown:
Select "Admins" from the menu at the left:
Click "Add Admins" as shown:
A pop-up box will show all users in your client account. You can search for a user's name by typing in the highlighted box, then check the box next to the user's name, as shown:
Once your user has been selected, click "Assign Admin" as shown:
The new admin will now show in the current row of admins. If you'd like to remove an active admin you'll need to click the pencil icon highlighted below:
A drop down box will be visible with the option to edit an admin's status to the account owner or remove them as an admin:
Select "Remove Admin" and then confirm your selection in the pop-up screen:
The user will no longer have access to the admin center. Please click here for instructions on how to remove the user completely if needed.
Please reach out to our support team (available from 9 AM - 5 PM CST Mon-Fri) by clicking the blue and white icon in the lower right of your browser, or by clicking the "Contact Support" link in the profile section of your MoveSpring app.