After reviewing whether your device is compatible with MoveSpring here, you realize that it's not on the list. What now?

Here are 3 ways you can still participate in your challenges on MoveSpring:

Use your phone as a bridge between your device and MoveSpring

  1. Check to see if your device's app can send steps to the Google Fit app (on an Android phone) or Apple Health app (on an iPhone). Typically, this option can be found in the Settings menu of your device's app if it's available.
  2. Follow the prompts to connect your device's app to Google Fit/Apple Health. Confirm that steps are showing correctly in Google Fit/Apple Health from your device app to make sure the connection is working.
  3. Moving forward, to sync successfully, please open your device's app first > then Google Fit or Apple Health > then MoveSpring to make sure steps are syncing correctly.

Note: This option may work for Huawei, VeryFitPro, and Strava, etc. However, it does require your device app to reliably send step data into Google Fit/Apple Health. If your device app can't reliably send data into Google Fit/Apple Health, we'd suggest using one of the other 2 options listed below.

Use your phone as your fitness tracking device

To use your iPhone as your tracking device instead, you can follow this guide to connect to MoveSpring.

To use your Android phone as your tracking device instead, you can follow this guide to connect to MoveSpring.

Note: With this option, it's important to carry your phone with you (in your pocket, for example) for your steps to count as someone would when using a pedometer.

Use manual entry to directly input data into MoveSpring

To learn about manual entry, review our "How to Use Manual Entry to Add your Activity in the Mobile App" guide here.

Note: It is up to your challenge administrators to enable manual entry. If you do not see this option under devices, it is not allowed for your challenge.

Questions?

If you need more help, please don't hesitate to reach out to our Support Team for assistance! Just click on the blue chat icon in the bottom right hand corner of this page to start a conversation with our Support Team.

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