If you're receiving an Invalid login credentials error when trying to log into MoveSpring and not receiving a link to reset your password, please review these troubleshooting steps to help.
Step 1: Did you sign up for MoveSpring through your employee web portal (via single sign-on / SSO)?
If you signed up to MoveSpring through your employee web portal, you'll need to log into your company's internal web portal in order to log back into your MoveSpring account. Please follow the steps in this guide to log back into your MoveSpring account via single sign-on / SSO.
If this doesn't apply to you, please proceed to step 2.
Step 2: Check for typos, check your spam folders, and try all possible email addresses
If you’re not receiving a reset link in your email, please double-check the email you're entering to make sure there aren't any typos in the address. After that, please double-check your Junk or Spam folder to ensure the reset email didn’t end up there by accident. The email should be sent from email@example.com and titled “Password Reset.” Please also make sure you've tried to log in using any possible email address you might have used. For example, you may have used your personal email even though you thought you'd signed up with your work email address.
If you're still having trouble logging in, please proceed to step 3.
Step 3: Contact the MoveSpring support team
If you still need additional help with accessing your account, please contact the MoveSpring support team. When you reach out, please let our team know your name, any email addresses you might have used for your MoveSpring account, and the name of the organization you signed up with so that we can help you troubleshoot further.