If you're having trouble logging into your MoveSpring account, please review these common issues you may be facing and follow the recommend solutions to resolve your issue.

Issue 1: I'm getting an "Invalid login credentials" error.

Solutions for "Invalid login credentials" error

If you're receiving an Invalid login credentials error like the one above when trying to log into MoveSpring, please review the scenarios below to help:

I can't remember the password I used. How can I regain access to my account?

Please follow the steps in this article to reset your password.

I can't remember the email address I used. How can I regain access to my account?

Did you sign up to MoveSpring through your employee web portal (SSO)? If yes, you did not use an email address to sign up for MoveSpring. To log back in, you'll actually need to log into your company's internal web portal in order to log back into your MoveSpring account. Please follow the steps in this guide to log back into your MoveSpring account via single sign-on/SSO.

If no, please follow these steps:

  1. Double-check the email address you're entering for any typos or extra spaces you may have accidentally entered. We recommend manually typing in your email address rather than using a pre-filled address to confirm you're entering your email address correctly.
  2. Try any other possible emails you might have used to create your account. For example, you may have used your personal email even though you thought you'd signed up with your work email address.
  3. If you're still unable to log in after following steps 1 and 2, please contact the MoveSpring support team for help. Please include your name, any email addresses you might have used for your MoveSpring account, and the name of the organization you signed up with so that we can assist you promptly with your request.

Issue 2: I'm not receiving a verification code to reset my password.

Solutions for receiving a verification code

If you’re not receiving a verification code, please follow these steps:

  1. Double-check the email address you're entering for any typos or extra spaces you may have accidentally entered. We recommend manually typing in your email address rather than using a pre-filled address to confirm you're entering your email address correctly.*
  2. Check your Junk or Spam folder to ensure the email didn’t end up there. The email should be sent from no-reply@movespring.com and titled “Your MoveSpring Verification Code.”
  3. Try resending a new code to your email address to see if your second attempt comes through. Please do not request more than 1-2 additional codes or your account may temporarily become blocked from requesting verification codes.
  4. If you've double-checked your inbox and Junk/Spam folder, tried resending a code, and are still having issues, please contact the MoveSpring support team for help. Please include your name, the email address associated with your MoveSpring account, and the name of the organization you signed up with so that we can assist you promptly with your request.

*If you enter an email address here that is not in our system, you will not receive an email, even if the message indicates an email has been sent. Please be sure to try any possible emails during this step.

Issue 3: I'm getting a "Verification code is incorrect" error.

Solutions for "Verification code is incorrect" error

If you're receiving a Verification code is incorrect error like the one above when trying to log into MoveSpring, please double-check to confirm you've correctly entered the most recent verification code you received, as all previous codes will no longer be valid. Please also note that verification codes expire after 24 hours, so you may need to resend yourself a new code if it’s been more than 24 hours.

Questions?

If you have any questions or would like additional help, please reach out to MoveSpring support for assistance.


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