Our team has released an update that allows Apple Watch users to resume syncing as expected. The latest update is version 2.4.7 and can be downloaded from the Apple App Store. If you do not see the update in the App Store at this time, please check again later. The update may take some time to appear for your device.

Our team has received several reports from Apple Watch users that their active minute data is not syncing accurately to MoveSpring at this time.

We believe the discrepancies are a result of the recent time change from daylight savings time to standard time.

We are actively working to release a fix for this experience. Thanks in advance for your patience.

Please contact our support team to notify us that your active minute totals were not syncing correctly to MoveSpring. Our support team can assist with adjusting your active minute data for any impacted dates within the past 30 days.

No, this only impacts active minutes from an Apple Watch being sent to MoveSpring. If you are having trouble syncing your steps or distance from your Apple Watch, please see this article.