Ways to send, cancel, and accept or decline friend requests

Send a friend request by viewing another person's profile

Click on a username anywhere in the app to view that person's profile. Click on the "Add Friend" button to send them a friend request. 

Your request will show as pending until the user accepts. If you wish to cancel your friend request, click the "Cancel Request" button.

Send a friend request through your friends list:

  1. Head to your Profile
  2. Select the button "Find and View Friends". 

3. Search for friends by username, first & last name or the email used to create their account.
**If you already have friends, you'll see them listed here. Once you start searching for a new friend, you'll return all results across your organization.**

4. Click the Add Friend button next to the user's username. You will see a message that asks you to confirm your friend request. When you request to be someone's friend, we will show them your full name so they know who the request is from. If you wish to remain anonymous, you should not accept or send friend requests. 


5. Wait for the user to accept your Friend request. Once accepted, you will see this user appear in your friends list. Once friends, you can view more of their profile and send them direct, one-to-one messages in chat.

How to accept/decline a friend request:

  1. Go to your Notification Center. You can access this by clicking on the bell icon in the top right of your dashboard screen.

2. Select Accept or Decline next to the Friend request. Don't worry, we won't notify others if you decline their request.

How to send a one-to-one chat message to your friends

Start a one-to-one chat in the chat tab

Click the compose icon in the top right of your chat inbox screen.

Once you hit compose, you'll see your list of friends appear. You can only send a one-to-one message to people who are your friends.

Select the friend you want to message. A new chat thread will appear with that person. Type your message and press send!

How to start a one-to-one chat from your friends list: 

  1. Head to your Profile
  2. Select the button "Find and View Friends". 
  3. Search for the friend or scroll through your friends list
  4. Click the ellipses to message that friend directly


How to remove a friend

How to remove a friend from your friends list:

  1. Head to your Profile
  2. Select the button "Find and View Friends". 
  3. Search for the friend by username, email or first & last name
  4. Click the ellipses to 'Unfriend' 

This will remove the user from your friends. You will need to go through the friend request process again to add this user back.

How to remove a friend by viewing their profile

Navigate to the person's profile who you wish to unfriend. Click the Friends button and select unfriend from the menu that appears from the bottom of the screen.

This will remove the user from your friends. You will need to go through the friend request process again to add this user back.

Did this answer your question?