Your data automatically becomes available to MoveSpring after you sync your device, but we can't pull data directly from your device so you have to sync it!

To sync, open up your device app on your phone. We recommend syncing several times a day to ensure your steps are counted for each challenge. When you next open the MoveSpring app your steps will be fetched. 

There is also a 72-hour grace period that allows players to sync after each day in a challenge.

If you do not see your activity after several sync attempts, or you forgot to sync for over 36 hours, please reach out to MoveSpring support for assistance by selecting the help icon on the bottom right of the screen (web):

Or by navigating to Settings in the app, and selecting 'Message Support' at the bottom of the screen:

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