Ok, My Fitbit is Connected. How Do I Sync?

Learn how to sync steps from your Fitbit to MoveSpring

MoveSpring Team avatar
Written by MoveSpring Team
Updated over a week ago

Now that you’ve connected your Fitbit, learn how to sync steps, distance, and active minutes to MoveSpring. We’ll also show you how to make sure you’ve got data available to sync.

The Syncing Process

To sync to MoveSpring, you first need to open your Fitbit app and pull down on the screen to refresh.  This will pull your most recent activity data into Fitbit’s cloud server, which is where MoveSpring gets your steps.

Once you’ve refreshed the Fitbit app, open your MoveSpring app and wait to see a ‘Last synced:' message to confirm that you’ve synced to MoveSpring.  

If you're syncing from the MoveSpring website, you'll need to first open your Fitbit app. Pull down the screen to refresh your steps and totals will automatically sync over to MoveSpring.

We recommend syncing by refreshing your Fitbit totals and then opening the MoveSpring app at least once a day during your challenge. All MoveSpring challenges have a 72-hour grace period after the challenge ends to give you extra time to sync your final steps, so make sure you sync before the grace period is up.

What if Steps Aren’t Showing in Fitbit?

If steps, distance, or minutes aren’t in your Fitbit cloud server, then they can’t sync to MoveSpring.  You can confirm that you have activity data in Fitbit’s cloud server by checking your step count at Fitbit.com (the website, not the app).  

If activity data isn’t showing in your Fitbit cloud server or syncing correctly to MoveSpring, please see these troubleshooting tips for Fitbit users.

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