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Notice on required app update in MoveSpring
Notice on required app update in MoveSpring

Our team released a required app update on 5/30/23. This article outlines what to expect.

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Written by MoveSpring Team
Updated over a week ago

Required MoveSpring app update released on May 30, 2023

Our team released a required app update at approx. 9pm CDT on May 30, 2023. You should receive the update when you open the MoveSpring app for the first time since the update went live.

Please select 'Continue' here to install the update:

The update will install automatically after you select 'Continue'. You do not need to visit your device's app store to receive the automatic update.

For Android users, you may see your screen go white for a few seconds while your app updates. After the update is installed on your device, you should be able to proceed with using the MoveSpring app as usual.

FAQs

What will the app update impact?

This app update includes several backend upgrades for the systems we use to operate the MoveSpring platform. These upgrades will allow our team to better serve the MoveSpring community in the future.

I didn't receive an "Update available" message. What should I do?

Our team released an update to the Apple App Store and Google Play Store with these same upgrades. Please update to version 2.4.30 as soon as possible.

If you didn't receive the app update, you may notice delays in your app updating in real-time until you install the update from the app store. In the meantime, you can force your MoveSpring app to update by scrolling down from the top of your screen as shown here:

This will force your dashboard to refresh. Here is an example of what you should see:

You can follow this process from the Dashboard, Friends tab, Challenges tab, and your Profile tab. For example, to update your challenge scores from within a challenge, you can pull down to sync as shown here:

From the Chat tab, you will not be able to see live updates indicating new messages received while the chat thread is open. To refresh your chat thread, please leave the chat thread and then re-open the chat thread to see the latest updates.

I'm having another issue. What should I do?

Please contact our support team to notify us of what you're experiencing. Please include any screenshots of where you're getting stuck, along with your account information (email address & username) so our team can assist you.

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