If your Misfit device isn’t syncing to MoveSpring and you’ve already learned how to sync your Misfit to MoveSpring, please review these common issues to learn why your steps might not be syncing. 

Problem 1: Your authorization token expired or was revoked from within the Misfit app.
Solution:
Reconnect your Misfit device to MoveSpring to generate a new authorization token to allow MoveSpring to access your steps.

Problem 2: Your Misfit app isn't uploading data to the cloud.
Solution:
This problem is usually intermittent or could be a result of temporary issues on the Misfit platform. We recommend users hard close their Misfit app, open it back up, and try syncing again.  

Problem 3: During the sign-up process, you accidentally created a new Misfit account (instead of logging in to your existing Misfit account) or connected to the wrong Misfit account.
Solution:
 

  1. First, confirm the email address that's connected to your Misfit account where steps are showing:
    From your Misfit app
    , tap "Me" from the bottom tabs > tap the settings gear icon in the top right corner > tap Account Info. The email account you've connected to Misfit will be at the top of your User Settings.
    From a web browser
    , log into Misfit’s website and select Edit Account under Account Options. Your email account will be under the "Email" section.
  2. Once you've confirmed your email address, go to the MoveSpring app or website and reconnect your Misfit device. When you reconnect, be sure to use the email that's connected to your correct Misfit account.

Need More Help?

If you’ve confirmed you have steps coming into Misfit’s cloud server, you’ve connected the correct Misfit account, tried reconnecting and you’re still having trouble syncing, please reach out to our Support Team by clicking the blue chat icon at the bottom right of your screen for more help.

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