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OK, My Google Health (Fitbit) Account Is Connected. How Do I Sync? ( UPDATED VERSION)

If your Google Health (Fitbit) account is already connected to MoveSpring but your steps or activity aren't appearing, don't worry! In most cases, your activity data simply needs time to sync between Google Health (Fitbit) and MoveSpring.

Written by Dimitar Sirakov

How Syncing Works

Your Fitbit device first syncs with Google Health (Fitbit), and then MoveSpring retrieves the updated activity data from your connected account.

For your activity to appear in MoveSpring:

  1. Your Fitbit device must sync successfully.

  2. The activity must appear in Google Health (Fitbit).

  3. MoveSpring must retrieve the latest data.

Because multiple systems are involved, there may occasionally be a short delay before activity appears in MoveSpring.

Force a Sync

If your activity is missing, try manually syncing your device.

iPhone & Android

  1. Open the Google Health (Fitbit) app on your phone.

  2. Ensure Bluetooth is enabled.

  3. Make sure your Fitbit device is nearby.

  4. Pull down on the main dashboard or Today screen to refresh your data.

  5. Wait for the sync to complete.

Once the sync has finished, open MoveSpring and refresh your dashboard.

Check That Your Activity Appears in Google Health (Fitbit)

Before troubleshooting MoveSpring, confirm that your latest activity is visible in Google Health (Fitbit).

  1. Open the Google Health (Fitbit) app.

  2. Review your step count and activity history.

  3. Confirm that your latest activity has been recorded.

If your activity does not appear in Google Health (Fitbit), the issue is occurring before the data reaches MoveSpring.

Refresh MoveSpring

After confirming your activity appears in Google Health (Fitbit):

  1. Open the MoveSpring app.

  2. Pull down on the dashboard to refresh.

  3. Allow several minutes for the updated data to sync.

Most activity will appear automatically once the sync process has completed.

Common Sync Issues

Bluetooth Is Turned Off

Your Fitbit device must be able to communicate with your phone. Verify that Bluetooth is enabled and connected.

The Google Health (Fitbit) App Has Not Synced Recently

Opening the app regularly helps ensure your latest activity is uploaded and available to connected apps.

Poor Internet Connection

Your phone must have an active internet connection to upload activity data and allow MoveSpring to retrieve it.

Low Device Battery

A low battery can sometimes prevent your Fitbit device from syncing correctly.

Recently Connected Account

If you recently connected Google Health (Fitbit) to MoveSpring, allow some time for the initial sync to complete.

Still Missing Activity?

If your activity appears in Google Health (Fitbit) but does not appear in MoveSpring after several hours:

  1. Refresh both apps.

  2. Verify that your Google Health (Fitbit) connection is still active in MoveSpring.

  3. Disconnect and reconnect the integration if necessary.

  4. Contact MoveSpring Support if the issue persists.

When contacting support, please include:

  • Your device model

  • Screenshots showing the activity in Google Health (Fitbit)

  • The date and approximate time of the missing activity

This information will help our team investigate more quickly.

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