MoveSpring

Learn how to use the Fitbit app to track the steps you take with your phone

How to use your phone as your fitness tracker with the Fitbit app

The latest updates regarding MoveSpring’s Health Connect integration

Important updates for Samsung Health users

MoveSpring Team

Find answers to common questions, and solutions for syncing issues.

Troubleshooting

Follow these steps to contact our customer support team with questions about MoveSpring

How Do I Contact Customer Support?

Contacting MoveSpring Support

What to do if your Apple Watch isn’t syncing to MoveSpring

My Apple Watch isn’t Syncing to MoveSpring

What to do if your Fitbit isn't syncing to MoveSpring

My Fitbit isn't Syncing to MoveSpring

What to do if your Garmin isn't syncing to MoveSpring

My Garmin isn't Syncing to MoveSpring

What to do if Google Fit isn’t syncing with MoveSpring

Google Fit isn’t Syncing to MoveSpring

What to do if the Health app on your iPhone isn’t syncing with MoveSpring

My iPhone (Health app) isn't Syncing to MoveSpring

What to do if your Withings device isn't syncing to MoveSpring

My Withings isn't Syncing to MoveSpring

Why can't I sync steps from my Jawbone device

Why Can I No Longer Connect My Jawbone Device?

Unfortunately Misfit is no longer sending data to MoveSpring, so MoveSpring users can no longer connect to or sync from Misfit devices.

Why Can I No Longer Connect My Misfit Device?

What to do if Health Connect isn’t syncing with MoveSpring

Health Connect isn't syncing to MoveSpring

Syncing issues

Use this guide to reset your password on MoveSpring

I Forgot My Password. How Do I Reset My Password?

Learn what data syncs to MoveSpring from a cycling workout, how to convert cycling activities for credit in MoveSpring, and more.

Cycling FAQs

What to do if you can't remember your email or password, you're not receiving a verification code, or your verification code is incorrect

Troubleshooting Common Log in Issues

Learn how to log in to MoveSpring through your employee web portal (SSO users only)

Log in to MoveSpring through Your Employee Web Portal (SSO)

What to do if you are missing steps a day

I Am Missing Steps For a Day

Why the iPhone 5c and older cannot connect to MoveSpring.

I Have an iPhone 4, 4s, 5 or 5c. What are My Options?

Information on time zones and their affect on challenge start and end times

How Does Time Zone Affect my Challenges?

Learn what active minutes are and how to earn them in MoveSpring

What are Active Minutes and How Do I Earn Them?

How Does My Stride Length Affect My Challenge?

Having issues creating an account with your company or employee credentials? Look here for help.

Issue Creating an Account Using Your Company Credentials

Common questions

Find answers and get help from Intercom Support and Community Experts

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