Troubleshooting

Find answers to common questions, and solutions for syncing issues.

20 articles in this collection
Written by MoveSpring Team

Important updates for Samsung Health users

MoveSpring’s upcoming Health Connect integration and phasing out Health Platform

Written by MoveSpring Team
Updated over a week ago

Contacting MoveSpring Support

How Do I Contact Customer Support?

Follow these steps to contact our customer support team with questions about MoveSpring

Written by MoveSpring Team
Updated over a week ago

Syncing issues

My Apple Watch isn’t Syncing to MoveSpring

What to do if your Apple Watch isn’t syncing to MoveSpring

Written by MoveSpring Team
Updated over a week ago

My Fitbit isn't Syncing to MoveSpring

What to do if your Fitbit isn't syncing to MoveSpring

Written by MoveSpring Team
Updated over a week ago

My Garmin isn't Syncing to MoveSpring

What to do if your Garmin isn't syncing to MoveSpring

Written by MoveSpring Team
Updated over a week ago

Google Fit isn’t Syncing to MoveSpring

What to do if Google Fit isn’t syncing with MoveSpring

Written by MoveSpring Team
Updated over a week ago

My iPhone (Health app) isn't Syncing to MoveSpring

What to do if the Health app on your iPhone isn’t syncing with MoveSpring

Written by MoveSpring Team
Updated over a week ago

My Misfit isn’t Syncing to MoveSpring

What to do if your Misfit isn’t syncing to MoveSpring

Written by MoveSpring Team
Updated over a week ago

My Withings isn't Syncing to MoveSpring

What to do if your Withings device isn't syncing to MoveSpring

Written by MoveSpring Team
Updated over a week ago

Why Can I No Longer Connect My Jawbone Device?

Why can't I sync steps from my Jawbone device

Written by MoveSpring Team
Updated over a week ago

Common questions

I Forgot My Password. How Do I Reset My Password?

Use this guide to reset your password on MoveSpring

Written by MoveSpring Team
Updated over a week ago

Cycling FAQs

Learn what data syncs to MoveSpring from a cycling workout, how to convert cycling activities for credit in MoveSpring, and more.

Written by MoveSpring Team
Updated over a week ago

Troubleshooting Common Log in Issues

What to do if you can't remember your email or password, you're not receiving a verification code, or your verification code is incorrect

Written by MoveSpring Team
Updated over a week ago

Log in to MoveSpring through Your Employee Web Portal (SSO)

Learn how to log in to MoveSpring through your employee web portal (SSO users only)

Written by MoveSpring Team
Updated over a week ago

I Am Missing Steps For a Day

What to do if you are missing steps a day

Written by MoveSpring Team
Updated over a week ago

I Have an iPhone 4, 4s, 5 or 5c. What are My Options?

Why the iPhone 5c and older cannot connect to MoveSpring.

Written by MoveSpring Team
Updated over a week ago

How Does Time Zone Affect my Challenges?

Information on time zones and their affect on challenge start and end times

Written by MoveSpring Team
Updated over a week ago

What are Active Minutes and How Do I Earn Them?

Learn what active minutes are and how to earn them in MoveSpring

Written by MoveSpring Team
Updated over a week ago

How Does My Stride Length Affect My Challenge?

Written by MoveSpring Team
Updated over a week ago

Issue Creating an Account Using Your Company Credentials

Having issues creating an account with your company or employee credentials? Look here for help.

Written by MoveSpring Team
Updated over a week ago