MoveSpring

Our team released a required app update on 5/30/23. This article outlines what to expect.

Notice on required app update in MoveSpring

MoveSpring’s upcoming Health Connect integration and phasing out Health Platform

Find answers to common questions, and solutions for syncing issues.

Follow these steps to contact our customer support team with questions about MoveSpring

What to do if your Apple Watch isn’t syncing to MoveSpring

What to do if your Fitbit isn't syncing to MoveSpring

What to do if your Garmin isn't syncing to MoveSpring

What to do if Google Fit isn’t syncing with MoveSpring

What to do if the Health app on your iPhone isn’t syncing with MoveSpring

What to do if your Withings device isn't syncing to MoveSpring

Why can't I sync steps from my Jawbone device

Unfortunately Misfit is no longer sending data to MoveSpring, so MoveSpring users can no longer connect to or sync from Misfit devices.

Use this guide to reset your password on MoveSpring

Learn what data syncs to MoveSpring from a cycling workout, how to convert cycling activities for credit in MoveSpring, and more.

What to do if you can't remember your email or password, you're not receiving a verification code, or your verification code is incorrect

Learn how to log in to MoveSpring through your employee web portal (SSO users only)

What to do if you are missing steps a day

Why the iPhone 5c and older cannot connect to MoveSpring.

Information on time zones and their affect on challenge start and end times

Learn what active minutes are and how to earn them in MoveSpring

Having issues creating an account with your company or employee credentials? Look here for help.