Find answers to common questions, and solutions for syncing issues.
By MoveSpring1 author21 articles
Important updates for Samsung Health users
2023 Holiday Support Coverage FAQ
My Apple Watch isn’t Syncing to MoveSpring
My Fitbit isn't Syncing to MoveSpring
My Garmin isn't Syncing to MoveSpring
Google Fit isn’t Syncing to MoveSpring
My iPhone (Health app) isn't Syncing to MoveSpring
My Withings isn't Syncing to MoveSpring
Why Can I No Longer Connect My Jawbone Device?
Why Can I No Longer Connect My Misfit Device?
I Forgot My Password. How Do I Reset My Password?
Troubleshooting Common Log in Issues
Log in to MoveSpring through Your Employee Web Portal (SSO)
I Am Missing Steps For a Day
I Have an iPhone 4, 4s, 5 or 5c. What are My Options?
How Does Time Zone Affect my Challenges?
What are Active Minutes and How Do I Earn Them?
How Does My Stride Length Affect My Challenge?
Issue Creating an Account Using Your Company Credentials