Contacting MoveSpring Support
How Do I Contact Customer Support?
Follow these steps to contact our customer support team with questions about MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Syncing issues
My Apple Watch isn’t Syncing to MoveSpring
What to do if your Apple Watch isn’t syncing to MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
My Fitbit isn't Syncing to MoveSpring
What to do if your Fitbit isn't syncing to MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
My Garmin isn't Syncing to MoveSpring
What to do if your Garmin isn't syncing to MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Google Fit isn’t Syncing to MoveSpring
What to do if Google Fit isn’t syncing with MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
My iPhone (Health app) isn't Syncing to MoveSpring
What to do if the Health app on your iPhone isn’t syncing with MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
My Misfit isn’t Syncing to MoveSpring
What to do if your Misfit isn’t syncing to MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
My Withings isn't Syncing to MoveSpring
What to do if your Withings device isn't syncing to MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Why Can I No Longer Connect My Jawbone Device?
Why can't I sync steps from my Jawbone device
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Common questions
I Forgot My Password. How Do I Reset My Password?
Use this guide to reset your password on MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Cycling FAQs
Learn what data syncs to MoveSpring from a cycling workout, how to convert cycling activities for credit in MoveSpring, and more.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Troubleshooting Common Log in Issues
What to do if you can't remember your email or password, you're not receiving a verification code, or your verification code is incorrect
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Log in to MoveSpring through Your Employee Web Portal (SSO)
Learn how to log in to MoveSpring through your employee web portal (SSO users only)
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
I Am Missing Steps For a Day
What to do if you are missing steps a day
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
I Have an iPhone 4, 4s, 5 or 5c. What are My Options?
Why the iPhone 5c and older cannot connect to MoveSpring.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How Does Time Zone Affect my Challenges?
Information on time zones and their affect on challenge start and end times
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
What are Active Minutes and How Do I Earn Them?
Learn what active minutes are and how to earn them in MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How Does My Stride Length Affect My Challenge?

Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Issue Creating an Account Using Your Company Credentials
Having issues creating an account with your company or employee credentials? Look here for help.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago