FAQs
MoveSpring Access
Technical assistance
Upgrading your plan
MoveSpring Access
How many days can my challenge last?
One-time challenges can run up to 45 days. Your 45 days starts on the first day of your official challenge.
Do I still have access to MoveSpring after our challenge has ended?
Yes. You can access the admin center and users still login into their accounts for at least 21 days after your official challenge has ended. This will give you plenty of time to pull reports, pick winners, and communicate to your team. We suggest downloading reports during this time in case you want to save data after you no longer have access.
Can I access the admin center when I’m not running a challenge?
No. You cannot access the admin center in-between challenges.
The admin center will be accessible to set up, run, and wrap up any one-time challenges. You will have access to the admin center for at least 21 days after a challenge ends to pull reports, pick winners, and communicate to your team.
Do I get access to MoveSpring before our challenge begins?
Payment is required before regranting MoveSpring access. After we have received payment, you can login to your account and create your new one-time challenge!
Will users be able to access their accounts even if I’m not running a challenge?
No. Your account will be inactive between challenges so users can’t login. Upon reactivation, all user accounts can be accessed again instead of starting fresh.
Technical assistance
Will I receive technical assistance?
Of course! We have several resources available in the MoveSpring Help Center and YouTube channel.
You and your users can also reach our support team directly in the app, as well as by emailing help@movespring.com.
Our Support team is available between 9am-5pm (US, Central Standard Time), Monday-Friday.
Upgrading your plan
Can I upgrade from a one-time challenge to an annual plan?
Absolutely! Please contact your account executive for more information and pricing!
Have another question?
For any additional questions, please contact your client success manager or reach out to help@movespring.com.