Getting Started with MoveSpring
Visualize the Participant Onboarding Process
Visualize the onboarding process to better understand the participant account creation, device connection and join challenge flow!
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Invite Users to MoveSpring
Use this article to assist you as you send initial invitations to join MoveSpring with your organization
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Find & Edit Your Org Code
Learn where you can find and edit your org code. Users need this org code to sign up as part of your organization.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
What is the Supplemental Feature?
Learn how to use our Supplemental feature to manage users in MoveSpring
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Module Overview
Here's a guide to all types of challenge available in MoveSpring, as well as our engagement modules!
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Language support (localization) in MoveSpring
Learn what languages the MoveSpring platform is translated into, how localization works, and best practices for a multi-lingual workforce
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
What is a Client Waiver and How Do I Add This Feature?
Read this article to learn about waivers and to get information on how to add this feature
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Navigating the Admin Center
Navigating the Users Tab
Learn how to manage users in your account; enable the activity converter/manual activity entry, edit supplemental, and more in the Users tab
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to update a user's daily activity from the admin center
Learn how to edit user activity data up to 30 days back from the Users tab
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Pull a Report
MoveSpring's reports give you insight when it comes to your challenge's participation and activity
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Use the Announcements Feature
Learn how to create, publish, and manage announcements from the MoveSpring Admin Center
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Adding or Removing Admin Access in the Admin Center
Use this article for instructions on how to grant a user admin access, or remove admin access from the admin center
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Remove Users From Your Account
How to permanently remove a user from your client account.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
App Settings
Adjusting Your Client App Settings in the Admin Center
Customize your client account with your preferred App Settings
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Should I Enable Manual Activity Entry for my Users?
Learn about manual activity entry and why you might consider enabling it for your organization.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Should I Enable the Activity Converter for my Users?
Learn about the activity converter feature and why you may want to enable it for your organization
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Should I Enable Chat?
An explanation of the benefits of enabling Chat for your users
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Should I Enable Friends?
An explanation of the benefits of enabling Friends for your users
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Should I Enable User-Created Challenges?
Learn more about the benefits of enabling user-created challenges for your users
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
MoveSpring Push Notification Types and How They Work
Learn about MoveSpring's six types of push notifications and how to customize your client notification settings
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Communication Templates
Communicating with your users
Best practice tips for communicating with your users, both during and in between challenges.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Sign-up Message - 2 Weeks Before Challenge
The first message you should send to present your challenge and encourage sign-ups. Send 2 weeks before challenge start date.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Last Call for Sign-ups - 2 Days Before Challenge
Send this reminder to sign-up 2 days before the challenge starts.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
First Day of Challenge Message
Send this email on the first day of your challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Halfway Through Challenge Message
Send this message when you're about halfway through your challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
2 Days Remaining in Challenge
Send this message when there are 2 days left in the challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Challenge Results Message - 3 Days After Challenge End
Send this final email summarizing the challenge results and prize winners if applicable.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Joining Team Challenges - Admin Created Teams
Use this email template to send out instructions on how to join a team when the admin creates all the teams.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Joining Team Challenges - User Created Teams
Copy this email template to send out instructions on how to join a team for team challenges that allow user created teams
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Chat Templates
Use our chat message templates to engage your users throughout your challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Announcement Templates
Announcement Templates for Challenge Updates and New Features
Use our announcement templates to engage your users throughout your challenge and notify your users of new features
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Announcement Templates for General Wellness Engagement
Use these ideas to engage your participants when you are not running an active challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Announcement Templates for User Stat Shoutouts
Use these ideas to engage your participants when you are not running an active challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Announcement Templates for Seasonal Events & Holidays
Use these ideas to engage your participants when you are not running an active challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Managing Challenges
How to Create a Challenge
Use this article to help you create a challenge from the MoveSpring Admin Center
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Guide to Virtual Race Themes
Learn more about each available theme for the Virtual Race, Group Race, and Team Virtual Race challenge modules
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to create a Group Target Fundraiser challenge
Learn how to set up a Group Target Fundraiser challenge from the MoveSpring Admin Center
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to create an individual Virtual Race challenge
Learn how to set up an individual Virtual Race challenge from the MoveSpring admin center and choose a realistic challenge goal
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to set a goal for a group challenge
How to set a goal for Group Target, Group Target Fundraiser, and Group Virtual Race challenge modes
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to create a Team Virtual Race challenge and set a goal
Learn how to create a Team Virtual Race challenge and set a realistic team goal
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to set a range for a personalized goal
Learn how to set up a personalized goal challenge and choose a realistic goal range
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Create a Custom Activity Challenge
Learn how to create a Custom Activity Challenge from the MoveSpring Admin Center
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Device Data vs. Daily Habit Activities
What's the difference between wearable device data and daily habit activities?
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Add/Remove Participants from Challenges
Follow these steps to add or remove participants from your challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Add Users From Existing Challenges to New Challenges
Follow these steps to add challenge participants from existing challenges into new challenges.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Set an Activity Cap for a Challenge Module
Learn how to set an activity cap and why you may want to consider including one in your next challenge
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How Do I Set My Challenges to Public?
Set your challenges to public so users can easily join right from their dashboard!
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Edit Challenge Details in the Admin Center
Use the steps in this article to guide you as you edit general information (name, description, etc) for your challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Add and Remove Challenge Modules from the Admin Center
How do I add or remove a module from my challenge?
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Edit the Order of Modules in the Challenge Dashboard
Learn how to easily adjust the order in which the modules appear in your group.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Edit the Quote Module in your Challenge
Use these instructions to replace upcoming quotes within your quote module.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Adjust your Activity Module Goal After the Challenge has Started

Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to End a Challenge Early
Learn how to end a challenge early by using MoveSpring's admin center.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Understanding Grace Period Rules
Learn more about our 3-day grace period rules that apply by default to all challenges
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Rescoring a Challenge
What is a rescore, and what does rescoring a challenge do for my participants?
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Can I stop users from joining a challenge after it starts?
Learn how to set a final join date to cut off challenge sign ups before the challenge ends
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Managing the Content Module
Upload and Manage Content within the Content Module
Learn how to upload and manage articles, videos, and other content to be shared in the content module during your challenge
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Using the MoveSpring Content Library
Use these instructions to publish and schedule content from the MoveSpring Content Library
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Adding Collections to your Content Module
Learn about the Collections feature, including how to select and schedule a collection from the Content Library
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Set Up Actionable Content in a Challenge
This guide will explain what actionable content is and how to use it in your next challenge
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Troubleshooting Videos in the Content Module
Learn how to troubleshoot adding YouTube and Vimeo videos in the content module
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to edit dates and times for scheduled announcements and content
Learn how to edit publish dates and times for pre-scheduled announcements and content
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Resources for Running Team Challenges
Group Goal Best Practices
Best practice tips for running your group goal challenge
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Creating a Team Challenge in MoveSpring
Team challenges are a great way to ignite some friendly competition and encourage your participants to connect with different users.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Edit your Team Challenge Settings: Max Team Size, Admin Assigned Teams, or User-Created Teams
Learn how you can adjust settings for your Team Leaderboard or Team Virtual Race challenge
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Team Challenge Best Practices
Best practice tips for running your Team Leaderboard challenge
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Create Teams and Edit Team Details from the Admin Center
This article will walk you through creating a team and editing team names, photos, and cover photos from the Admin Center
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Manually Add/Remove Existing Users to Teams
Follow these steps to add a user to a challenge and team or to remove a user from a team
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Move a Team Member to a Different Team
Learn how to change team assignments from the MoveSpring Admin Center
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Moving Non-Qualified Teams to a General Participant Team
How to delete teams that don't meet your team minimum and move them to a general participant team
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Programming Resources
How to engage your users year-round
Use our in-app features and engagement ideas to engage your users throughout the year on your MoveSpring annual plan.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Encourage your users to create their own Daily Habit challenge
Send this promo message to your employees about creating their own personalized habit challenge in the MoveSpring app.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
What Challenge Should I Start With?
Programming best tips: Which modules should you chose for your first challenge?
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Create a Content Campaign
Learn how to create a content campaign that will be displayed on the dashboard
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
End-User Support for Your Participants
This article outlines common questions you may hear from your users, and covers how you can answer when program or syncing questions arise.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Engagement Reports
Gain insight on user engagement in your client account with Engagement reports
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Get Creative with Reporting
Use reports for so much more than final challenge stats
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Understanding the Most Improved Report
Learn how to find which users have improved most over time with the Most Improved Report
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to choose winners for a prize raffle
Learn how to randomly choose winners for a prize raffle
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to host weekly prize raffles during a challenge
Learn how to incorporate weekly prize raffles into your next challenge to boost engagement
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to review a user’s activity data from the admin center
Learn how to review a user's device data, manual activities, and converted activities in the admin center for potential signs of cheating
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
One-time Challenge Resources
One-time Challenges FAQ
Frequently asked questions for new and returning one-time challenge clients
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
One-time Challenge Best Practices
Follow these best practice tips for running a successful onetime challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
What you need to know before creating your One-time Challenge
Here's everything you need to know before you create your one-time challenge. Pro tip: host a test challenge before the official challenge.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
What are test challenges and why are they important?
Learn the advantages of running test challenges before your one-time challenge. Note: not relevant for annual plan clients.
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Using the Movespring Racetrack Creator
How to create a custom racetrack
Learn how to create a custom racetrack with the MoveSpring Racetrack Creator
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Should I use a preset racetrack or upload my own custom design?
Learn more about the difference between using one of our preset racetracks and creating your own custom map in our Racetrack Creator!
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Uploading a custom map using the Racetrack Creator
Learn what custom maps are and how to create and use a custom map for a Virtual or Group Race
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Creating milestones for your custom racetrack
Learn how to create milestones for your custom racetrack from the MoveSpring Racetrack Creator
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Tips for setting milestone locations
Use this article to learn how to chose a percentage location for your custom milestones
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Editing your custom racetrack
Learn how to edit your custom racetrack in the Racetrack Creator
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Racetrack Creator specs: map scenes
Use this article to help you in creating assets for a custom map
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Racetrack Creator specs: milestones
Use this article to help you in creating assets for custom milestones
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Managing Your Account
How can I add users?
Learn how to add users to your MoveSpring plan
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How can I upgrade my plan?
Learn how to upgrade your MoveSpring plan
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How can I purchase add-ons?
Learn about our optional add-on services for an additional cost
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to add MoveSpring notifications to Slack
Learn how to add MoveSpring notifications to a designated Slack channel (Ultimate clients only)
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
Overview of Slack notification options
Learn more about the Slack notification options you can choose from for the MoveSpring Slack integration (Ultimate clients only)
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How to Use the Remove Ineligible Users Button in the Admin Center
This article will help you understand how to use Eligibility to remove ineligible users from your account
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago
How do plan cancellations work?
Learn more about cancelling a MoveSpring plan
Written by MoveSpring Team
Updated over a week ago
Updated over a week ago