MoveSpring

MoveSpring Team

Find resources for MoveSpring admins: How-to guides, communication templates, and program ideas

Admin Resources

Visualize the onboarding process to better understand the participant account creation, device connection and join challenge flow!

Visualize the Participant Onboarding Process

Use this article to assist you as you send initial invitations to join MoveSpring with your organization

How to Invite Users to MoveSpring

Learn where you can find and edit your org code. Users need this org code to sign up as part of your organization.

How to Find & Edit Your Org Code

Learn how to use our Supplemental feature to manage users in MoveSpring

What is the Supplemental Feature?

Here's a guide to all types of challenge available in MoveSpring, as well as our engagement modules!

Module Overview

Learn what languages the MoveSpring platform is translated into, how localization works, and best practices for a multi-lingual workforce

Language support (localization) in MoveSpring

Read this article to learn about waivers and to get information on how to add this feature

What is a Client Waiver and How Do I Add This Feature?

Getting Started with MoveSpring

Learn how to manage users in your account; enable the activity converter/manual activity entry, edit supplemental, and more in the Users tab

Navigating the Users Tab

Learn how to edit user activity data up to 30 days back from the Users tab

How to update a user's daily activity from the admin center

MoveSpring's reports give you insight when it comes to your challenge's participation and activity

How to Pull a Report

Learn how to create, publish, and manage announcements from the MoveSpring Admin Center

How to Use the Announcements Feature

Use this article for instructions on how to grant a user admin access, or remove admin access from the admin center

Adding or Removing Admin Access in the Admin Center

How to permanently remove a user from your client account.

How to Remove Users From Your Account

Navigating the Admin Center

Customize your client account with your preferred App Settings

Adjusting Your Client App Settings in the Admin Center

Learn about manual activity entry and why you might consider enabling it for your organization.

Should I Enable Manual Activity Entry for my Users?

Learn about the activity converter feature and why you may want to enable it for your organization

Should I Enable the Activity Converter for my Users?

An explanation of the benefits of enabling Chat for your users

Should I Enable Chat?

An explanation of the benefits of enabling Friends for your users

Should I Enable Friends?

Learn more about the benefits of enabling user-created challenges for your users

Should I Enable User-Created Challenges?

Learn about MoveSpring's six types of push notifications and how to customize your client notification settings

MoveSpring Push Notification Types and How They Work

App Settings

Best practice tips for communicating with your users, both during and in between challenges.

Communicating with your users

The first message you should send to present your challenge and encourage sign-ups. Send 2 weeks before challenge start date.

Sign-up Message - 2 Weeks Before Challenge

Send this reminder to sign-up 2 days before the challenge starts.

Last Call for Sign-ups - 2 Days Before Challenge

Send this email on the first day of your challenge.

First Day of Challenge Message

Send this message when you're about halfway through your challenge.

Halfway Through Challenge Message

Send this message when there are 2 days left in the challenge.

2 Days Remaining in Challenge

Send this final email summarizing the challenge results and prize winners if applicable.

Challenge Results Message - 3 Days After Challenge End

Use this email template to send out instructions on how to join a team when the admin creates all the teams.

Joining Team Challenges - Admin Created Teams

Copy this email template to send out instructions on how to join a team for team challenges that allow user created teams

Joining Team Challenges - User Created Teams

Use our chat message templates to engage your users throughout your challenge.

Chat Templates

Communication Templates

Use our announcement templates to engage your users throughout your challenge and notify your users of new features

Announcement Templates for Challenge Updates and New Features

Use these ideas to engage your participants when you are not running an active challenge.

Announcement Templates for General Wellness Engagement

Announcement Templates for User Stat Shoutouts

Announcement Templates for Seasonal Events & Holidays

Announcement Templates

Use this article to help you create a challenge from the MoveSpring Admin Center

How to Create a Challenge

Learn more about each available theme for the Virtual Race, Group Race, and Team Virtual Race challenge modules

Guide to Virtual Race Themes

Learn how to set up a Group Target Fundraiser challenge from the MoveSpring Admin Center

How to create a Group Target Fundraiser challenge

Learn how to set up an individual Virtual Race challenge from the MoveSpring admin center and choose a realistic challenge goal

How to create an individual Virtual Race challenge

How to set a goal for Group Target, Group Target Fundraiser, and Group Virtual Race challenge modes

How to set a goal for a group challenge

Learn how to create a Team Virtual Race challenge and set a realistic team goal

How to create a Team Virtual Race challenge and set a goal

Learn how to set up a personalized goal challenge and choose a realistic goal range

How to set a range for a personalized goal

Learn how to create a Custom Activity Challenge from the MoveSpring Admin Center

How to Create a Custom Activity Challenge

What's the difference between wearable device data and daily habit activities?

Device Data vs. Daily Habit Activities

Follow these steps to add or remove participants from your challenge.

How to Add/Remove Participants from Challenges

Follow these steps to add challenge participants from existing challenges into new challenges.

How to Add Users From Existing Challenges to New Challenges

Learn how to set an activity cap and why you may want to consider including one in your next challenge

How to Set an Activity Cap for a Challenge Module

Set your challenges to public so users can easily join right from their dashboard!

How Do I Set My Challenges to Public?

Use the steps in this article to guide you as you edit general information (name, description, etc) for your challenge.

How to Edit Challenge Details in the Admin Center

How do I add or remove a module from my challenge?

How to Add and Remove Challenge Modules from the Admin Center

Learn how to easily adjust the order in which the modules appear in your group.

How to Edit the Order of Modules in the Challenge Dashboard

Use these instructions to replace upcoming quotes within your quote module.

How to Edit the Quote Module in your Challenge

How to Adjust your Activity Module Goal After the Challenge has Started

Learn how to end a challenge early by using MoveSpring's admin center.

How to End a Challenge Early

Learn more about our 3-day grace period rules that apply by default to all challenges

Understanding Grace Period Rules

What is a rescore, and what does rescoring a challenge do for my participants?

Rescoring a Challenge

Learn how to set a final join date to cut off challenge sign ups before the challenge ends

Can I stop users from joining a challenge after it starts?

Managing Challenges

Learn how to upload and manage articles, videos, and other content to be shared in the content module during your challenge

Upload and Manage Content within the Content Module

Use these instructions to publish and schedule content from the MoveSpring Content Library

Using the MoveSpring Content Library

Learn about the Collections feature, including how to select and schedule a collection from the Content Library

Adding Collections to your Content Module

This guide will explain what actionable content is and how to use it in your next challenge

How to Set Up Actionable Content in a Challenge

Learn how to troubleshoot adding YouTube and Vimeo videos in the content module

Troubleshooting Videos in the Content Module

Learn how to edit publish dates and times for pre-scheduled announcements and content

How to edit dates and times for scheduled announcements and content

Managing the Content Module

Best practice tips for running your group goal challenge

Group Goal Best Practices

Team challenges are a great way to ignite some friendly competition and encourage your participants to connect with different users.

Creating a Team Challenge in MoveSpring

Learn how you can adjust settings for your Team Leaderboard or Team Virtual Race challenge

How to Edit your Team Challenge Settings: Max Team Size, Admin Assigned Teams, or User-Created Teams

Best practice tips for running your Team Leaderboard challenge

Team Challenge Best Practices

This article will walk you through creating a team and editing team names, photos, and cover photos from the Admin Center

How to Create Teams and Edit Team Details from the Admin Center

Follow these steps to add a user to a challenge and team or to remove a user from a team

How to Manually Add/Remove Existing Users to Teams

Learn how to change team assignments from the MoveSpring Admin Center

How to Move a Team Member to a Different Team

How to delete teams that don't meet your team minimum and move them to a general participant team

Moving Non-Qualified Teams to a General Participant Team

Resources for Running Team Challenges

Use our in-app features and engagement ideas to engage your users throughout the year on your MoveSpring annual plan.

How to engage your users year-round

Send this promo message to your employees about creating their own personalized habit challenge in the MoveSpring app.

Encourage your users to create their own Daily Habit challenge

Programming best tips: Which modules should you chose for your first challenge?

What Challenge Should I Start With?

Learn how to create a content campaign that will be displayed on the dashboard

How to Create a Content Campaign

This article outlines common questions you may hear from your users, and covers how you can answer when program or syncing questions arise.

End-User Support for Your Participants

Gain insight on user engagement in your client account with Engagement reports

Engagement Reports

Use reports for so much more than final challenge stats

Get Creative with Reporting

Learn how to find which users have improved most over time with the Most Improved Report

Understanding the Most Improved Report

Learn how to randomly choose winners for a prize raffle

How to choose winners for a prize raffle

Learn how to incorporate weekly prize raffles into your next challenge to boost engagement

How to host weekly prize raffles during a challenge

Learn how to review a user's device data, manual activities, and converted activities in the admin center for potential signs of cheating

How to review a user’s activity data from the admin center

Programming Resources

Frequently asked questions for new and returning one-time challenge clients

One-time Challenges FAQ

Follow these best practice tips for running a successful onetime challenge.

One-time Challenge Best Practices

Here's everything you need to know before you create your one-time challenge. Pro tip: host a test challenge before the official challenge.

What you need to know before creating your One-time Challenge

Learn the advantages of running test challenges before your one-time challenge. Note: not relevant for annual plan clients.

What are test challenges and why are they important?

One-time Challenge Resources

Learn how to create a custom racetrack with the MoveSpring Racetrack Creator

How to create a custom racetrack

Learn more about the difference between using one of our preset racetracks and creating your own custom map in our Racetrack Creator!

Should I use a preset racetrack or upload my own custom design?

Learn what custom maps are and how to create and use a custom map for a Virtual or Group Race

Uploading a custom map using the Racetrack Creator

Learn how to create milestones for your custom racetrack from the MoveSpring Racetrack Creator

Creating milestones for your custom racetrack

Use this article to learn how to chose a percentage location for your custom milestones