If your Apple Watch isn’t syncing to MoveSpring and you’ve already learned how to sync your Apple Watch to MoveSpring, you’ll need to determine whether activity data is correct in Apple Health. MoveSpring pulls your activity data from the Health app because it aggregates steps from your watch and phone. Steps, distance, and minutes data should be correct here:

Activity Data isn’t Correct

If steps, distance, and minutes data in Apple Health don’t match your watch, you may need to adjust your source priorities

  1. Open the Health app
  2. Click the "Health Data" tab at the bottom of your screen
  3. Tap Activity
  4. Tap your step count for today
  5. Tap "Data Sources & Access" towards the bottom
  6. Tap "Edit" at the top right corner 
  7. Use the lines next to your watch and iPhone to move your watch on top
  8. Click "Done" at the top right to save your changes

Once your source priorities are adjusted, your Apple Watch should be on the top.

Activity Data is Correct

If steps, distance, and minutes data are correct in Apple Health but aren’t showing in MoveSpring, you may need to confirm that you’ve given MoveSpring access to steps data:

  1. Open the Health App
  2. Select “Sources” at the bottom of your screen 
  3. Choose MoveSpring from the list of Apps
  4. Make sure all options are turned on!

Need More Help?
If your source priorities are adjusted, you’ve allowed MoveSpring to access your data, and you’re still having trouble syncing, please reach out to our Support Team by clicking the blue chat icon at the bottom right of your screen for more help.

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