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My Apple Watch isn’t Syncing to MoveSpring
My Apple Watch isn’t Syncing to MoveSpring

What to do if your Apple Watch isn’t syncing to MoveSpring

MoveSpring Team avatar
Written by MoveSpring Team
Updated over a year ago

If your Apple Watch isn’t syncing to MoveSpring and you’ve already learned how to sync your Apple Watch to MoveSpring, you’ll need to determine whether activity data is correct in Apple Health. MoveSpring pulls your activity data from the Health app because it aggregates steps from your watch and phone. 

Steps, distance, and minutes data should be correct here:

Activity Data isn’t Correct

If steps, distance, and minutes data in Apple Health don’t match your watch, you may need to adjust your source priorities: 

  1. Open the Health app

  2. Tap your step count* for today

  3. Scroll down and tap "Data Sources & Access" 

4. Tap "Edit" at the top right corner
5. Use the lines next to your watch and iPhone to move your watch on top

6. Click "Done" at the top right to save your changes

Once your source priorities are adjusted, your current Apple Watch should be on the top.

*Note: After adjusting for your steps, you may need to repeat this process for Walking + Running Distance as well.

Activity Data is Correct

If steps, distance, and minutes data are correct in Apple Health but aren’t showing in MoveSpring, you may need to confirm that you’ve given MoveSpring access to steps data:

  1. Open your phone's Settings > Privacy & Security > Health > MoveSpring

  2. Make sure all options are toggled "On" or are highlighted in green

Check Your Time Zone Setting

If your time zone in MoveSpring isn't correct, this could be causing your syncing issues. Double-check your time zone by following the steps below:

Mobile App

  1. From the dashboard, tap the 3 horizontal bars in the upper left corner

  2. Tap Settings

  3. Scroll down to the time zone field and tap to adjust if needed

Website (app.movespring.com)

  1. Click on your profile icon in the upper right corner

  2. Click Settings

  3. Scroll down to the time zone field and click to adjust if needed

Need More Help?

If your source priorities are adjusted, you’ve allowed MoveSpring to access your data, and you’re still having trouble syncing, please reach out to our Support Team by clicking the blue chat icon at the bottom right of your screen for more help.

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