Important update for Google Fit users
Google has confirmed they are aware of ongoing syncing issues on their end impacting Google Fit users. We have been in contact with Google regarding these issues, and they have escalated these reports on to their engineering team for resolution. We will monitor for updates if they become available from Google and will pass those along as we receive them.
If you don't have a fitness tracking device but want to continue using your phone to track your steps, we recommend using the Fitbit app to turn your phone into a fitness tracker instead. If enabled for your organization, you can also use manual entry or the activity converter to add your data into MoveSpring.
We will also be launching an integration with Google's Health Connect soon. Thank you for your patience with this device integration. We will share more details once this connection option is available.
If Google Fit isn’t syncing to MoveSpring and you’ve already learned how to sync Google Fit to MoveSpring, you’ll need to determine whether activity data is correct in Google Fit. Steps, distance, and minutes data should be correct here:
Steps are Correct in Google Fit
If you’re seeing steps in Google Fit but they aren’t syncing to MoveSpring, please confirm that you’ve selected the correct Google account when connecting to MoveSpring. You can check the email you’ve connected to Google Fit by opening the Google Fit app > selecting the “Profile” tab at the bottom of your screen> See the email listed under your name.
After confirming your email address, reconnect Google Fit to MoveSpring and be sure to select the same Google account that you’ve connected to Google Fit:
Steps aren’t Correct in Google Fit
If you aren't seeing steps in Google Fit, here’s a link to the Google Fit support site, as well as instructions to turn on activity tracking in Google Fit:
On your phone, open the Google Fit app.
At the bottom, tap Profile.
At the top, tap Settings.
Under "Activity tracking," tap Automatic activity tracking "On".
If steps from your Pebble, Xiaomi, or other device or app aren’t showing in Google Fit, then you’ll need to troubleshoot the connection between your specific device and Google Fit.
Check Your Time Zone Setting
If your time zone in MoveSpring isn't correct, this could be causing your syncing issues. Double-check your time zone by following the steps below:
Mobile App
From the dashboard, tap the 3 horizontal bars in the upper left corner
Tap Settings
Scroll down to the time zone field and tap to adjust if needed
Website (app.movespring.com)
Click on your profile icon in the upper right corner
Click Settings
Scroll down to the time zone field and click to adjust if needed
Need More Help?
If your activity tracking is on, you’ve confirmed your Google account is correct, and you’re still having trouble syncing, please reach out to our Support Team by clicking the blue chat icon at the bottom right of your screen for more help.