Please review this list of frequently asked questions for our upcoming holiday support coverage.

When will MoveSpring support be available?

Can I submit a question when support is not online?

What if I have a challenge starting January 1, 2024?

How do I contact MoveSpring support?

The MoveSpring team will be offline Dec 25, 2023 - Jan 1, 2024. During this time, the MoveSpring technical support team will be available on the following dates from 9am-5pm CST to answer any support inquiries:

Note: Support coverage during these hours is not a live chat, but we are always prompt with responses to ensure questions will be answered in a timely fashion.

Yes! If you submit a question outside of these hours, our support team will get back to you when they are online again.

Not to worry! Our support team will return January 2 at 9am CST and will be happy to assist. If you or a colleague are having trouble setting up your account or syncing, our support team can assist with ensuring activity data is synced for the dates of your challenge.

Learn how to submit a question to the MoveSpring support team here.

How Do I Set Up a MoveSpring Account?

What is an Org Code and Where Do I Enter It?

What Fitness Trackers and Smartwatches Can Play?

How Do I Connect My Android Phone As My Fitness Tracker?

I Forgot My Password. How Do I Reset My Password?

Troubleshooting Common Log in Issues

How to Log an Activity

What is the activity converter and how do I use it?

How to add manual activities in the MoveSpring mobile app

See all of our admin resources here, or head to one of these resources below:

How to Create a Challenge

Challenge ideas - MoveSpring Blog

Guide to Virtual Race Themes

Resources for Running Team Challenges

Understanding Grace Period Rules

How to Pull a Report

Adjusting Your Client App Settings in the Admin Center