Troubleshooting

Find answers to common questions, and solutions for syncing issues.

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20 articles in this collection
Written by MoveSpring Team
Common questions

I Forgot My Password. How Do I Reset My Password?

Use this guide to reset your password on MoveSpring
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Written by MoveSpring Team
Updated over a week ago

Troubleshooting Common Log in Issues

What to do if you can't remember your email or password, you're not receiving a verification code, or your verification code is incorrect
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Written by MoveSpring Team
Updated over a week ago

Log in to MoveSpring through Your Employee Web Portal (SSO)

Learn how to log in to MoveSpring through your employee web portal (SSO users only)
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Written by MoveSpring Team
Updated over a week ago

I Am Missing Steps For a Day

What to do if you are missing steps a day
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Written by MoveSpring Team
Updated over a week ago

I Have an iPhone 4, 4s, 5 or 5c. What are My Options?

Why the iPhone 5c and older cannot connect to MoveSpring.
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Written by MoveSpring Team
Updated over a week ago

How Does Time Zone Affect my Challenges?

Information on time zones and their affect on challenge start and end times
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Written by MoveSpring Team
Updated over a week ago

What are Active Minutes and How Do I Earn Them?

Learn what active minutes are and how to earn them in MoveSpring
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Written by MoveSpring Team
Updated over a week ago

How Does My Stride Length Affect My Challenge?

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Written by MoveSpring Team
Updated over a week ago

Issue Creating an Account Using Your Company Credentials

Having issues creating an account with your company or employee credentials? Look here for help.
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Written by MoveSpring Team
Updated over a week ago