Admin Resources

Visualize the Participant Onboarding Process

Visualize the onboarding process to better understand the participant account creation, device connection and join challenge flow!

Written by MoveSpring Team
Updated over a week ago

How to Invite Users to MoveSpring

Use this article to assist you as you send initial invitations to join MoveSpring with your organization

Written by MoveSpring Team
Updated over a week ago

How to Find & Edit Your Org Code

Learn where you can find and edit your org code. Users need this org code to sign up as part of your organization.

Written by MoveSpring Team
Updated over a week ago

What is the Supplemental Feature?

Learn how to use our Supplemental feature to manage users in MoveSpring

Written by MoveSpring Team
Updated over a week ago

Module Overview

Here's a guide to all types of challenge available in MoveSpring, as well as our engagement modules!

Written by MoveSpring Team
Updated over a week ago

Language support (localization) in MoveSpring

Learn what languages the MoveSpring platform is translated into, how localization works, and best practices for a multi-lingual workforce

Written by MoveSpring Team
Updated over a week ago

What is a Client Waiver and How Do I Add This Feature?

Read this article to learn about waivers and to get information on how to add this feature

Written by MoveSpring Team
Updated over a week ago

Navigating the Users Tab

Learn how to manage users in your account; enable the activity converter/manual activity entry, edit supplemental, and more in the Users tab

Written by MoveSpring Team
Updated over a week ago

How to update a user's daily activity from the admin center

Learn how to edit user activity data up to 30 days back from the Users tab

Written by MoveSpring Team
Updated over a week ago

How to Pull a Report

MoveSpring's reports give you insight when it comes to your challenge's participation and activity

Written by MoveSpring Team
Updated over a week ago

How to Use the Announcements Feature

Learn how to create, publish, and manage announcements from the MoveSpring Admin Center

Written by MoveSpring Team
Updated over a week ago

Adding or Removing Admin Access in the Admin Center

Use this article for instructions on how to grant a user admin access, or remove admin access from the admin center

Written by MoveSpring Team
Updated over a week ago

How to Remove Users From Your Account

How to permanently remove a user from your client account.

Written by MoveSpring Team
Updated this week

Adjusting Your Client App Settings in the Admin Center

Customize your client account with your preferred App Settings

Written by MoveSpring Team
Updated over a week ago

Should I Enable Manual Activity Entry for my Users?

Learn about manual activity entry and why you might consider enabling it for your organization.

Written by MoveSpring Team
Updated over a week ago

Should I Enable the Activity Converter for my Users?

Learn about the activity converter feature and why you may want to enable it for your organization

Written by MoveSpring Team
Updated over a week ago

Should I Enable Chat?

An explanation of the benefits of enabling Chat for your users

Written by MoveSpring Team
Updated over a week ago

Should I Enable Friends?

An explanation of the benefits of enabling Friends for your users

Written by MoveSpring Team
Updated over a week ago

Should I Enable User-Created Challenges?

Learn more about the benefits of enabling user-created challenges for your users

Written by MoveSpring Team
Updated over a week ago

MoveSpring Push Notification Types and How They Work

Learn about MoveSpring's six types of push notifications and how to customize your client notification settings

Written by MoveSpring Team
Updated over a week ago

Communicating with your users

Best practice tips for communicating with your users, both during and in between challenges.

Written by MoveSpring Team
Updated over a week ago

Sign-up Message - 2 Weeks Before Challenge

The first message you should send to present your challenge and encourage sign-ups. Send 2 weeks before challenge start date.

Written by MoveSpring Team
Updated over a week ago

Last Call for Sign-ups - 2 Days Before Challenge

Send this reminder to sign-up 2 days before the challenge starts.

Written by MoveSpring Team
Updated over a week ago

First Day of Challenge Message

Send this email on the first day of your challenge.

Written by MoveSpring Team
Updated over a week ago

Halfway Through Challenge Message

Send this message when you're about halfway through your challenge.

Written by MoveSpring Team
Updated over a week ago

2 Days Remaining in Challenge

Send this message when there are 2 days left in the challenge.

Written by MoveSpring Team
Updated over a week ago

Challenge Results Message - 3 Days After Challenge End

Send this final email summarizing the challenge results and prize winners if applicable.

Written by MoveSpring Team
Updated over a week ago

Joining Team Challenges - Admin Created Teams

Use this email template to send out instructions on how to join a team when the admin creates all the teams.

Written by MoveSpring Team
Updated over a week ago

Joining Team Challenges - User Created Teams

Copy this email template to send out instructions on how to join a team for team challenges that allow user created teams

Written by MoveSpring Team
Updated over a week ago

Chat Templates

Use our chat message templates to engage your users throughout your challenge.

Written by MoveSpring Team
Updated over a week ago

Announcement Templates for Challenge Updates and New Features

Use our announcement templates to engage your users throughout your challenge and notify your users of new features

Written by MoveSpring Team
Updated over a week ago

Announcement Templates for General Wellness Engagement

Use these ideas to engage your participants when you are not running an active challenge.

Written by MoveSpring Team
Updated over a week ago

Announcement Templates for User Stat Shoutouts

Use these ideas to engage your participants when you are not running an active challenge.

Written by MoveSpring Team
Updated over a week ago

Announcement Templates for Seasonal Events & Holidays

Use these ideas to engage your participants when you are not running an active challenge.

Written by MoveSpring Team
Updated over a week ago

How to Create a Challenge

Use this article to help you create a challenge from the MoveSpring Admin Center

Written by MoveSpring Team
Updated this week

Guide to Virtual Race Themes

Learn more about each available theme for the Virtual Race, Group Race, and Team Virtual Race challenge modules

Written by MoveSpring Team
Updated over a week ago

How to create a Group Target Fundraiser challenge

Learn how to set up a Group Target Fundraiser challenge from the MoveSpring Admin Center

Written by MoveSpring Team
Updated over a week ago

How to create an individual Virtual Race challenge

Learn how to set up an individual Virtual Race challenge from the MoveSpring admin center and choose a realistic challenge goal

Written by MoveSpring Team
Updated over a week ago

How to set a goal for a group challenge

How to set a goal for Group Target, Group Target Fundraiser, and Group Virtual Race challenge modes

Written by MoveSpring Team
Updated over a week ago

How to set a goal for a Team Virtual Race challenge

Learn how to set up and choose a realistic Team Virtual Race goal from the MoveSpring admin center

Written by MoveSpring Team
Updated over a week ago

How to set a range for a personalized goal

Learn how to set up a personalized goal challenge and choose a realistic goal range

Written by MoveSpring Team
Updated over a week ago

How to Create a Custom Activity Challenge

Learn how to create a Custom Activity Challenge from the MoveSpring Admin Center

Written by MoveSpring Team
Updated over a week ago

Device Data vs. Daily Habit Activities

What's the difference between wearable device data and daily habit activities?

Written by MoveSpring Team
Updated over a week ago

How to Add/Remove Participants from Challenges

Follow these steps to add or remove participants from your challenge.

Written by MoveSpring Team
Updated over a week ago

How to Add Users From Existing Challenges to New Challenges

Follow these steps to add challenge participants from existing challenges into new challenges.

Written by MoveSpring Team
Updated over a week ago

How to Set an Activity Cap for a Challenge Module

Learn how to set an activity cap and why you may want to consider including one in your next challenge

Written by MoveSpring Team
Updated over a week ago

How Do I Set My Challenges to Public?

Set your challenges to public so users can easily join right from their dashboard!

Written by MoveSpring Team
Updated over a week ago

How to Edit Challenge Details in the Admin Center

Use the steps in this article to guide you as you edit general information (name, description, etc) for your challenge.

Written by MoveSpring Team
Updated over a week ago

How to Add and Remove Challenge Modules from the Admin Center

How do I add or remove a module from my challenge?

Written by MoveSpring Team
Updated over a week ago

How to Edit the Order of Modules in the Challenge Dashboard

Learn how to easily adjust the order in which the modules appear in your group.

Written by MoveSpring Team
Updated over a week ago

How to Edit the Quote Module in your Challenge

Use these instructions to replace upcoming quotes within your quote module.

Written by MoveSpring Team
Updated over a week ago

How to Adjust your Activity Module Goal After the Challenge has Started

Written by MoveSpring Team
Updated over a week ago

How to End a Challenge Early

Learn how to end a challenge early by using MoveSpring's admin center.

Written by MoveSpring Team
Updated over a week ago

Understanding Grace Period Rules

Learn more about our 3-day grace period rules that apply by default to all challenges

Written by MoveSpring Team
Updated over a week ago

Rescoring a Challenge

What is a rescore, and what does rescoring a challenge do for my participants?

Written by MoveSpring Team
Updated over a week ago

Can I stop users from joining a challenge after it starts?

Learn how to set a final join date to cut off challenge sign ups before the challenge ends

Written by MoveSpring Team
Updated over a week ago

Upload and Manage Content within the Content Module

Learn how to upload and manage articles, videos, and other content to be shared in the content module during your challenge

Written by MoveSpring Team
Updated over a week ago

Using the MoveSpring Content Library

Use these instructions to publish and schedule content from the MoveSpring Content Library

Written by MoveSpring Team
Updated over a week ago

Adding Collections to your Content Module

Learn about the Collections feature, including how to select and schedule a collection from the Content Library

Written by MoveSpring Team
Updated over a week ago

How to Set Up Actionable Content in a Challenge

This guide will explain what actionable content is and how to use it in your next challenge

Written by MoveSpring Team
Updated over a week ago

Troubleshooting Videos in the Content Module

Learn how to troubleshoot adding YouTube and Vimeo videos in the content module

Written by MoveSpring Team
Updated over a week ago

How to edit dates and times for scheduled announcements and content

Learn how to edit publish dates and times for pre-scheduled announcements and content

Written by MoveSpring Team
Updated over a week ago

Group Goal Best Practices

Best practice tips for running your group goal challenge

Written by MoveSpring Team
Updated over a week ago

Creating a Team Challenge in MoveSpring

Team challenges are a great way to ignite some friendly competition and encourage your participants to connect with different users.

Written by MoveSpring Team
Updated over a week ago

How to Edit your Team Challenge Settings: Max Team Size, Admin Assigned Teams, or User-Created Teams

Learn how you can adjust settings for your Team Leaderboard or Team Virtual Race challenge

Written by MoveSpring Team
Updated over a week ago

Team Challenge Best Practices

Best practice tips for running your Team Leaderboard challenge

Written by MoveSpring Team
Updated over a week ago

How to Create Teams and Edit Team Details from the Admin Center

This article will walk you through creating a team and editing team names, photos, and cover photos from the Admin Center

Written by MoveSpring Team
Updated this week

How to Manually Add/Remove Existing Users to Teams

Follow these steps to add a user to a challenge and team or to remove a user from a team

Written by MoveSpring Team
Updated over a week ago

How to Move a Team Member to a Different Team

Learn how to change team assignments from the MoveSpring Admin Center

Written by MoveSpring Team
Updated over a week ago

Moving Non-Qualified Teams to a General Participant Team

How to delete teams that don't meet your team minimum and move them to a general participant team

Written by MoveSpring Team
Updated over a week ago

How to engage your users year-round

Use our in-app features and engagement ideas to engage your users throughout the year on your MoveSpring annual plan.

Written by MoveSpring Team
Updated over a week ago

Encourage your users to create their own Daily Habit challenge

Send this promo message to your employees about creating their own personalized habit challenge in the MoveSpring app.

Written by MoveSpring Team
Updated over a week ago

What Challenge Should I Start With?

Programming best tips: Which modules should you chose for your first challenge?

Written by MoveSpring Team
Updated over a week ago

How to Create a Content Campaign

Learn how to create a content campaign that will be displayed on the dashboard

Written by MoveSpring Team
Updated over a week ago

End-User Support for Your Participants

This article outlines common questions you may hear from your users, and covers how you can answer when program or syncing questions arise.

Written by MoveSpring Team
Updated over a week ago

Engagement Reports

Gain insight on user engagement in your client account with Engagement reports

Written by MoveSpring Team
Updated over a week ago

Get Creative with Reporting

Use reports for so much more than final challenge stats

Written by MoveSpring Team
Updated over a week ago

Understanding the Most Improved Report

Learn how to find which users have improved most over time with the Most Improved Report

Written by MoveSpring Team
Updated over a week ago

How to choose winners for a prize raffle

Learn how to randomly choose winners for a prize raffle

Written by MoveSpring Team
Updated over a week ago

How to host weekly prize raffles during a challenge

Learn how to incorporate weekly prize raffles into your next challenge to boost engagement

Written by MoveSpring Team
Updated over a week ago

One-time Challenges FAQ

Frequently asked questions for new and returning one-time challenge clients

Written by MoveSpring Team
Updated over a week ago

One-time Challenge Best Practices

Follow these best practice tips for running a successful onetime challenge.

Written by MoveSpring Team
Updated over a week ago

What you need to know before creating your One-time Challenge

Here's everything you need to know before you create your one-time challenge. Pro tip: host a test challenge before the official challenge.

Written by MoveSpring Team
Updated over a week ago

What are test challenges and why are they important?

Learn the advantages of running test challenges before your one-time challenge. Note: not relevant for annual plan clients.

Written by MoveSpring Team
Updated over a week ago

How to create a custom racetrack

Learn how to create a custom racetrack with the MoveSpring Racetrack Creator

Written by MoveSpring Team
Updated over a week ago

Should I use a preset racetrack or upload my own custom design?

Learn more about the difference between using one of our preset racetracks and creating your own custom map in our Racetrack Creator!

Written by MoveSpring Team
Updated over a week ago

Uploading a custom map using the Racetrack Creator

Learn what custom maps are and how to create and use a custom map for a Virtual or Group Race

Written by MoveSpring Team
Updated over a week ago

Creating milestones for your custom racetrack

Learn how to create milestones for your custom racetrack from the MoveSpring Racetrack Creator

Written by MoveSpring Team
Updated over a week ago

Tips for setting milestone locations

Use this article to learn how to chose a percentage location for your custom milestones

Written by MoveSpring Team
Updated over a week ago

Editing your custom racetrack

Learn how to edit your custom racetrack in the Racetrack Creator

Written by MoveSpring Team
Updated over a week ago

Racetrack Creator specs: map scenes

Use this article to help you in creating assets for a custom map

Written by MoveSpring Team
Updated over a week ago

Racetrack Creator specs: milestones

Use this article to help you in creating assets for custom milestones

Written by MoveSpring Team
Updated over a week ago

How can I add users?

Learn how to add users to your MoveSpring plan

Written by MoveSpring Team
Updated over a week ago

How can I upgrade my plan?

Learn how to upgrade your MoveSpring plan

Written by MoveSpring Team
Updated over a week ago

How can I purchase add-ons?

Learn about our optional add-on services for an additional cost

Written by MoveSpring Team
Updated over a week ago

How to add MoveSpring notifications to Slack

Learn how to add MoveSpring notifications to a designated Slack channel (Ultimate clients only)

Written by MoveSpring Team
Updated over a week ago

Overview of Slack notification options

Learn more about the Slack notification options you can choose from for the MoveSpring Slack integration (Ultimate clients only)

Written by MoveSpring Team
Updated over a week ago

How to Use the Remove Ineligible Users Button in the Admin Center

This article will help you understand how to use Eligibility to remove ineligible users from your account

Written by MoveSpring Team
Updated over a week ago

How do plan cancellations work?

Learn more about cancelling a MoveSpring plan

Written by MoveSpring Team
Updated over a week ago