Visualize the Participant Onboarding Process

Visualize the onboarding process to better understand the participant account creation, device connection and join challenge flow!

Written by MoveSpring Team
Updated over a week ago

How to Invite Users to MoveSpring

Use this article to assist you as you send initial invitations to join MoveSpring with your organization.

Written by MoveSpring Team
Updated over a week ago

How to Find & Edit Your Org Code

Learn where you can find and edit your org code. Users need this org code to sign up as part of your organization.

Written by MoveSpring Team
Updated over a week ago

MoveSpring Push Notification Types and How They Work

Written by MoveSpring Team
Updated over a week ago

Should I Enable the Chat Feature for my Users?

An explanation of the benefits of enabling Chat for your users.

Written by MoveSpring Team
Updated over a week ago

Should I enable the Friends feature for my users?

Written by MoveSpring Team
Updated over a week ago

Should I Enable User-Created Challenges for my Users?

Learn more about the benefits of enabling user-created challenges for your users

Written by MoveSpring Team
Updated over a week ago

What is Activity Override and How do I Use it?

Need to edit the activity data from your device? Read this article on for how-tos, limitations and rules that apply.

Written by MoveSpring Team
Updated over a week ago

What is a Client Waiver and How Do I Add This Feature?

Read this article to learn about waivers and to get information on how to add this feature

Written by MoveSpring Team
Updated over a week ago

Adjusting Your Client App Settings in the Admin Center

Customize your client account with your preferred App Settings

Written by MoveSpring Team
Updated over a week ago

How to Pull a Report

MoveSpring's reports give you insight when it comes to your challenge's participation and activity.

Written by MoveSpring Team
Updated over a week ago

How to Name your Reports

For better report management, you can add a name to all of your reports pulled.

Written by MoveSpring Team
Updated over a week ago

Adding or Removing Admin Access in the Admin Center

Use this article for instructions on how to grant a user admin access, or remove admin access from the admin center.

Written by MoveSpring Team
Updated over a week ago

How to Remove Users From Your Account

How to permanently remove a user from your client account.

Written by MoveSpring Team
Updated over a week ago

How to Create a Challenge

Use this article to help you create a challenge in MoveSpring.

Written by MoveSpring Team
Updated over a week ago

How to Edit Challenge Details in the Admin Center

Use the steps in this article to guide you as you edit general information (name, description, etc) for your challenge.

Written by MoveSpring Team
Updated over a week ago

How Do I Set My Challenges to Public?

Set your challenges to public so users can easily join right from their dashboard!

Written by MoveSpring Team
Updated over a week ago

What you need to know before creating your One-Time Challenge

Here's everything you need to know before you create your one-time challenge. Pro tip: host a test challenge before the official challenge.

Written by MoveSpring Team
Updated over a week ago

What are test challenges and why are they important?

Learn the advantages of running test challenges before your one-time challenge. Note: not relevant for subscription plan clients.

Written by MoveSpring Team
Updated over a week ago

Setting a Group Module Goal

Learn how to set a realistic Group Target or Group Journey goal.

Written by MoveSpring Team
Updated over a week ago

How to Add/Remove Participants from Challenges

Follow these steps to add or remove participants from your challenge.

Written by MoveSpring Team
Updated over a week ago

How to Add and Remove Challenge Modules from the Admin Center

How do I add or remove a module from my challenge?

Written by MoveSpring Team
Updated over a week ago

How to Edit the Order of Modules in the Challenge Dashboard

Learn how to easily adjust the order in which the modules appear in your group.

Written by MoveSpring Team
Updated over a week ago

How to Edit the Quote Module in your Challenge

Use these instructions to replace upcoming quotes within your quote module.

Written by MoveSpring Team
Updated over a week ago

How to Schedule Articles, Videos, or Announcements within the Content Module

Use this article to help you as you schedule content to be posted in the Content Module, during your challenge.

Written by MoveSpring Team
Updated over a week ago

How to Adjust your Activity Module Goal After the Challenge has Started

Written by MoveSpring Team
Updated over a week ago

Using the MoveSpring Content Library

Use these instructions to publish and schedule content from the MoveSpring Content Library.

Written by MoveSpring Team
Updated over a week ago

How to End a Challenge Early

Learn how to end a challenge early by using MoveSpring's admin center.

Written by MoveSpring Team
Updated over a week ago

Understanding Grace Period Rules

Learn more about our 3-day grace period rules that apply by default to all challenges

Written by MoveSpring Team
Updated over a week ago

Rescoring a Challenge

What is a rescore, and what does rescoring a challenge do for my participants?

Written by MoveSpring Team
Updated over a week ago

Can I stop users from joining a challenge after a cutoff date?

Learn more about cutting off joining a challenge by a desired date.

Written by MoveSpring Team
Updated over a week ago

Sign-up Message - 2 Weeks Before Challenge

The first message you should send to announce your challenge and encourage sign-ups. Send 2 weeks before challenge start date.

Written by MoveSpring Team
Updated over a week ago

Last Call for Sign-ups - 2 Days Before Challenge

Send this reminder to sign-up 2 days before the challenge starts.

Written by MoveSpring Team
Updated over a week ago

First Day of Challenge Message

Send this email on the first day of your challenge.

Written by MoveSpring Team
Updated over a week ago

Halfway Through Challenge Message

Send this message when you're about halfway through your challenge.

Written by MoveSpring Team
Updated over a week ago

2 Days Remaining in Challenge

Send this message when there are 2 days left in the challenge.

Written by MoveSpring Team
Updated over a week ago

Challenge Results Message - 3 Days After Challenge End

Send this final email summarizing the challenge results and prize winners if applicable.

Written by MoveSpring Team
Updated over a week ago

Joining Team Challenges - Admin Created Teams

Use this email template to send out instructions on how to join a team when the admin creates all the teams.

Written by MoveSpring Team
Updated over a week ago

Joining Team Challenges - User Created Teams

Copy this email template to send out instructions on how to join a team for team leaderboards that allow user created teams.

Written by MoveSpring Team
Updated over a week ago

Module Overview

With nine challenge modules, two engagement modules, and more to come, this guide can help you choose the right modules for your challenge.

Written by MoveSpring Team
Updated over a week ago

What Challenge Should I Start With?

Programming best tips: Which bundle should you start with for your first challenge?

Written by MoveSpring Team
Updated over a week ago

End-User Support for Your Participants

This article outlines common questions you may hear from your users, and covers how you can answer when program or syncing questions arise.

Written by MoveSpring Team
Updated over a week ago

Get Creative with Reporting

Use reports for so much more than final challenge stats.

Written by MoveSpring Team
Updated over a week ago

Should I Allow Manual Entry for My Users?

This article goes over what manual entry is and the reasons for and against enabling this option

Written by MoveSpring Team
Updated over a week ago

Team Leaderboard Module Best Practices

Best practice tips for running your challenge with a team leaderboard module!

Written by MoveSpring Team
Updated over a week ago

Creating a Team Challenge in MoveSpring

Team challenges are a great way to ignite some friendly competition and encourage your participants to connect with different users.

Written by MoveSpring Team
Updated over a week ago

How to Create Teams for Your Team Leaderboard Module & Edit Team Specs

This article will walk you through creating a team and adding team members from the admin center.

Written by MoveSpring Team
Updated over a week ago

How to Edit your Team Leaderboard Settings: Max Team Size, Admin Assigned Teams, or User-Created Teams

See how you can adjust team leaderboard settings.

Written by MoveSpring Team
Updated over a week ago

How to Manually Add Existing Users to Teams

Follow these steps to add users in the challenge to an existing team, from the admin center.

Written by MoveSpring Team
Updated over a week ago

Assigning New Users to Teams

If you don't want users to pick their own teams when they join your team challenge, follow these steps to assign them to teams yourself.

Written by MoveSpring Team
Updated over a week ago

Upgrading Your Plan

How to upgrade your plan and what to expect.

Written by MoveSpring Team
Updated over a week ago

Adjusting Your User Limit

Learn how to increase and decrease your user limit.

Written by MoveSpring Team
Updated over a week ago

Canceling Your Plan

How to cancel your plan and what to expect.

Written by MoveSpring Team
Updated over a week ago

How to Use the Remove Ineligible Users Button in the Admin Center

This article will help you understand how to use Eligibility to remove ineligible users from your account

Written by MoveSpring Team
Updated over a week ago